Terms and Conditions

1. ORDERING
Our offering has been organized according to the different categories. You can browse the items through the search engine or categories or products presented in the website.
Once selected the product, you can add it to the cart (with some products specifying the color/ size).
You can always edit your shopping cart before checkout.

2. ORDER CONFIRMATION
After placing and confirming the order, you will receive a confirmation of the order showing details of the purchased products by email. If you notice any errors on the confirmation, please communicate it by email: info@gourmania.es

3. PAYMENTS
We offer secure payments through PayPal and credit cards.
If you prefer bank transfer, please let us know and we can invoice you.
All prices incl. Spanish VAT and excluding freight costs.

4. SECURE SHOPPING
We have done our utmost to ensure the security and privacy of your transactions with us. Rest assured that your credit card information and other personal data will be treated with the highest standards of safety, security, and confidentiality.
The information you are sending when placing orders is received in confidentiality and only by us. Your credit card information is fully encrypted transmitted to our payment service where they are validated and the order amount is reserved. This way the information is not exposed to us or saved in any way. When we ship your order we notify our payment service and they transfer the amount to us.
If you are still concerned about ordering on the internet or need assistance in placing an order, you can contact us by email: info@gourmania.es
We will be happy to help you.
Please be aware that email is not encrypted and is not considered a secure means of transmitting credit card numbers. Do not, under any circumstances, send your credit card details by email.

5. DELIVERY
Your order will be packed in protective materials, and you will receive a shipping notification via email when your package is on its way.
Orders are shipped from Spain. Estimated delivery time within standard delivery is 3-6 business days but varies from country to country.
If an item is out of stock, this and estimated delivery time will appear on the product display.

6. SHIPPING COSTS
We ship worldwide and delivery costs are dependent on your delivery country and the weight and the size of the parcel. You can check your delivery costs at shopping cart by selecting delivery country, after you have add products to the cart.
Customers outside the European Union are responsible for any customs and duties. These charges will be collected when your order is delivered. Unfortunately, we cannot provide estimates of these charges.
Non collected deliveries: We charge for returns and re-sending the order
If you need any assistance, please contact us by email

7. TRACKING
Orders are dispatched by different companies. Parcels delivered by courier will require a signature on arrival. If you are not in, they wil leave a note so you can contact them and re-arrange a delivery. A mobile number is required in case we or the courier company need to contact you regarding your delivery. If you do not have a mobile phone, please enter a landline day phone number.
Once your order is dispatched you will receive an automatic e-mail informing you of the delivery date, transportation company, the parcel-ID and all relevant information for tracking the parcel. You can verify the state of your shipment at any time from the courier´s website , this way you always know the exact location of your order.

8. COMPLAINS
We provide only high quality products and your order has been carefully packed before shipping and we make every effort to minimize the risk of damage in delivery. Upon delivery of the products make sure everything is complete and undamaged. If you are missing a product or receive a product with a defect, please contact us via email: info@gourmania.es

9. RETURNS
All purchases made on this website are eligible for a return or exchange within 14 days of delivery. Simply use the return form and return the items to us in new, unused condition. Return form will be enclosed with your goods but if it lacks please contact us via email. info@gourmania.es
Please complete the return form (including reason for return) and package the items in a shipping box or envelope with sufficient protective material to defend against damage during shipping.
Gourmania will not be responsible for return expenses.
Returning the goods is not possible in following cases:
– Company orders
– Special and tailor-made orders.

We will refund the value of the returned item within 10 days of your return reaching our facility. Shipping charges are non-refundable. In the event we made an error on your order, all charges are eligible for refund.